Kyiv
Nam. Modern Vietnamese Cuisine
Modern Vietnamese cuisine in the heart of Kyiv
Management Company
A service of full operational management of the venue. We take on the day-to-day running of the restaurant: from quality control to working with staff. The owner receives profit without the operational burden.
Operational management is what distinguishes a restaurant from a diner. Standards, control systems, and team training all work toward a single goal: that the guest receives an equally high-quality experience every single time.
What the Management Includes
Daily control of product and service quality. Staff management — schedules, motivation, discipline. Control of procurement and inventory. Working with reviews and guest feedback. Financial control — budget execution, cost control. Regular reporting for the owner.
Who It Suits
For investors who do not plan to personally run the venue. For owners of several venues who need a reliable partner for one of them. For situations where the current management is not delivering the desired results.
Service Standards
We audit the current level of service and develop standard operating procedures (SOPs).
What It Includes
Service audit — we assess every guest touchpoint: from the phone call to the goodbye. SOP development — detailed standards for every role and situation. Staff training — workshops, role-playing, and hands-on sessions. Control system — checklists, mystery guest, feedback. Implementation — we support the team until the standards are fully embedded.
The Result
A consistently high level of service regardless of who is on shift. A reduction in the number of complaints. An increase in the average check through the quality of recommendations. Growth in repeat visits. A positive guest experience that turns into recommendations.
